FordPass: Now With FordPass Rewards

Ford Pass Information Banner

Ford offers FordPass as a way for customers to go further than they ever thought possible bringing customers innovative mobility services.

The app is available for both iOS and Android and allows customers to: remotely control their vehicle, easily find parking and fuel, set their preferred Ford dealer with tap to call or set appointments, view service history, receive vehicle health alerts, shop vehicles, integrated weather information and now with integrated FordPass Rewards.

FordPass Connect

FordPass Connect enhances convenience by allowing customers to connect to and control certain vehicle functions using the FordPass app on their mobile phones. On eligible Ford vehicles, FordPass Connect also features a 4G LTE Wi-Fi hotspot that allows customers to connect laptops, tablets, smartphones and more.

See What You Can Do With FordPass

Getting Started

  1. Download and install the FordPass mobile app.
  2. Create or log in using their FordPass membership account.
  3. Add a FordPass Connect-equipped vehicle.
  4. Add Preferred Dealer Information.
  5. Activate FordPass Connect (if equipped) and approve the 4G Wi-Fi hotspot.

Introducing FordPass Rewards - Replaces Owner Advantage Rewards

Ford Pass Rewards Banner in Houston TX

IMPORTANT: Owner Advantage Rewards (OAR) is converting to FordPass Rewards. Owner Advantage Rewards will cease to exist and former OAR members can join FordPass Rewards or will be automatically be migrated to FordPass Rewards, and current OAR balance will transfer (no loss of points) and show up in their new account as FordPass Rewards Points. See FAQ's below for detailed information.

When signing up for FordPass Rewards on the FordPass app or website, customers will be provided their previous Owner Advantage Award points, earn Points they can redeem for new vehicle purchases and select services, receive personalized communications, member-exclusive offers and experiences delivered via the FordPass App or website based on the vehicles registered.

YOU NEED TO KNOW: Former Owner Advantage Rewards (OAR) have 365 days from date of balance migration to join FordPass Rewards and utilize the points. If the member does not join FordPass Rewards within the 365 days, former OAR balance is forfeited.

FordPass Rewards information integrates directly into the FordPass program and customers can see this through their FordPass app or login to the FordPass website. Moving forward, customers will automatically become FordPass Rewards members when they register for FordPass through the app or online at FordPassRewards.com. The FordPass Guides will also be able to assist customers in enrolling on the web or downloading the app.

FordPass, FordPass Connect and FordPass Reward information is brought to you by Chastang Ford in Houston TX. Shop our full line of new trucks, used trucks and SUVs or schedule service.

FordPass Rewards FAQ's

Membership to FordPass Rewards

Customers will automatically become FordPass Rewards members when they register for FordPass through the app or online at FordPassRewards.com. The FordPass Guides will also be able to assist customers in enrolling on the web or downloading the app.

Yes. When customers accept terms and conditions for FordPass (either through the app or online), they are automatically enrolled in FordPass Rewards. If a FordPass member joined prior to March 2019, they will need to accept the new terms and conditions and will then be enrolled in FordPass Rewards.

No. members can still enjoy all the benefits of FordPass Rewards without owning a Ford vehicle. Competitive-make vehicles are also eligible to earn FordPass Rewards Points for service transactions at the Ford dealership.

No. Only one person can be on a FordPass Rewards account, but individual members may have more than one VIN linked to the same account.

Members will have the option to utilize either the FordPass App or fordpassrewards.com. Members can also ask their dealer for their FordPass Rewards Points balances.

AXZD customers are eligible for the same earning and redeeming opportunities as non-plan members.

Yes. FordPass Rewards Point balances expire and are forfeited when a member has not earned Points, redeemed Points or fulfilled a reward earned through FordPass Rewards for 365 consecutive calendar days. App usage does not qualify as activity needed to keep Points from expiring.

Yes, Ford-branded parts, accessories, and related labor in the body shop are eligible for Point redemption, but not point earning.

Owner Advantage Rewards & FordPass Rewards

Owner Advantage Rewards (OAR) is converting to FordPass Rewards. When FordPass Rewards launches, Owner Advantage Rewards will cease to exist. Former OAR members can join FordPass Rewards, and any outstanding OAR balance will show up in their new account as FordPass Rewards Points.

Yes, Ford will automatically merge OAR accounts into one FordPass Rewards account.

No. members can still enjoy all the benefits of FordPass Rewards without owning a Ford vehicle. Competitive-make vehicles are also eligible to earn FordPass Rewards Points for service transactions at the Ford dealership.

  • Migrated into equivalent value of FordPass Rewards Points and will be available for redemption at any participating Ford dealership
  • Earned Oil Changes - Awarded 5,000 FordPass Rewards Points per oil change (gas or diesel).
  • New Vehicle Sales Rewards and any Oil Change Credits. Sales rewards and oil change credits will not be converted to FordPass Rewards Points.

Members will be able to check their balance by using the FordPass App or checking with their preferred dealer or fordpassrewards.com.

Members will have access to redemption information that will inform them of redemption options for their FordPass Rewards Points. For example, redemptions for sales and service transactions.

Service and oil change balances that have not expired prior to program migration will transfer into FordPass Rewards if their dealer enrolls in FordPass Rewards. If the dealer does not enroll in FordPass Rewards, the dealer will be cancelled from Owner Advantage Rewards and the members will have 180 days from dealer cancellation date to redeem their rewards.

Yes. Converted Owner Advantage Rewards balances reset to 365 consecutive calendar days from the date of conversion. You can view your account and expiration date at FordPassRewards.com. Expiration of FordPass Rewards Points is tied to member activity, so if a member is inactive for 365 days, their FordPass Rewards Points will expire. The expiration clock resets every time a member participates in FordPass Rewards.

Welcome Reward

The Welcome Reward is a complimentary maintenance package awarded to FordPass Rewards members following the purchase of a new vehicle and the activation of FordPass Connect. This offer will be awarded as FordPass Rewards Points, which gives the customers more flexibility in how they want to utilize this value.

To receive this offer a customer must:

  1. Purchase a new vehicle
  2. Activate FordPass Connect modem*
  3. Join FordPass Rewards within 60 days of purchase

*Modem must be activated within 60 days of purchase through the FordPass app on a smartphone and remain active for at least 6 months after activation or the bonus is subject to forfeiture. Buyers of non-modem equipped vehicles will also receive the Welcome Reward after FordPass Rewards enrollment. A, X, Z and D plans are eligible.

Yes, in this case, the customer does not need to connect a modem, but they must enroll in FordPass Rewards and purchase/lease a new vehicle to earn Welcome Reward Points.

Members receive 42,000 FordPass Rewards Points for a gas-powered vehicle and 75,000 Points for a diesel vehicle - enough Points to use toward complimentary maintenance on your first three maintenance visits or for future select services or new vehicle purchases.

A member choosing to use the Points for maintenance can expect to cover the following visits and services:

  • 7,500-mile service: Oil & filter change, tire rotation and Multi Point Inspection
    • Members Redeem: Gas: 11,000 Points; Diesel: 20,000 Points
  • 15,000-mile service: Oil & filter change, tire rotation and multi point inspection
    • Members Redeem: Gas: 11,000 Points; Diesel: 20,000 Points
  • 22,500-mile service: Oil & filter change, cabin air filter, tire rotation and multi point inspection
    • Members Redeem: 20,000 Points; Diesel: 35,000 Points

Yes. Members may use their Points for maintenance, or anything else that can be redeemed for in FordPass Rewards. This could include a discount towards the purchase of their next vehicle.

Members will receive 42,000 FordPass Rewards Points for a gas-powered vehicle (valued at $210) and 75,000 Points for a diesel vehicle (valued at $375).

It can take up to 30 days for the Welcome Reward to appear in the member's FordPass Rewards account. Contributing factors include: the vehicle sale report date from the dealership, the modem activation date and the date the customer joined FordPass Rewards.

Earning Points With FordPass Rewards

FordPass Rewards Points can be earned through the purchase of Motorcraft® or Omnicraft™ parts, and any associated labor from participating Ford dealerships and by members participating in activities and offers from Ford, through the FordPass Rewards App or website. Point-earning opportunities could include (not all available at program launch):

  • A Welcome Reward for completing the following:
    • Purchasing a new retail Ford vehicle from a participating dealer
    • Activating and maintaining FordPass Connect*
    • Joining FordPass Rewards
  • Having your vehicle serviced (retail repair orders only) at a participating dealer (restrictions apply.)
  • Setting a preferred dealer
  • Completing a digital brand experience (e.g., survey, video)
  • Using select services on the FordPass App (e.g., Finding and paying for parking)

*Modem must remain active for at least 6 months after activation or the bonus is subject to forfeiture. Buyers of non-modem equipped vehicles will also receive the Welcome Reward after FordPass Rewards enrollment.

As with other leading loyalty programs, the dollar value of FordPass Rewards Points is not promoted publicly and is subject to change.

  • FordPass Rewards Points earning example: $100 spend in service=1,000 FordPass Rewards Points
  • FordPass Rewards Points redemption example: 1,000 FordPass Rewards Points=$5.00 value

A FordPass Rewards Points calculator will be provided through the FordPass Rewards Member Portal that can be used when discussing balances with customers.

If the over-the-counter Ford, Motorcraft® or Omnicraft™ parts have a repair order associated to the sale and it is reported through UDB, Points will be awarded. A typical over-the-counter parts purchase does not have a repair order number, and therefore Points are not typically earned.

Members will earn Points when they purchase a Ford, Motorcraft® or Omnicraft™ part and any associated labor from a participating dealer. Members will earn 10 Points per $1 spent. Non-Ford parts or services will not earn Points.

Points will be deposited into a member's account within ten (10) days of the qualifying service transaction and 30 days of the sales transaction. Certain activities may require additional time to validate qualifying transactions.

Please contact a FordGuide for assistance in the FordPass app, at fordpassrewards.com or call 800-336-0486 (U.S. only).

There is no cap on Point earning or redemption.

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